MUCHIMBA, Chrislay Michelo; SINKALA, Muchemwa. An Investigation of the Effect of Service Quality on Customer Satisfaction: A Case of Zanaco Bank. African Journal of Commercial Studies, [S. l.], v. 4, n. 3, p. 178–185, 2024. DOI: 10.59413/ajocs/v4.i3.1. Disponível em: https://ijcsacademia.com/index.php/journal/article/view/65. Acesso em: 8 may. 2026.