KOSAMU, Mwansa; MWANZA, Bupe G. Mutono. Investigating the Effect of Service Quality on Customer Behaviour in Courier Service Industry in Lusaka. African Journal of Commercial Studies, [S. l.], v. 6, n. 2, p. 106–118, 2025. DOI: 10.59413/ajocs/v6.i2.10. Disponível em: https://ijcsacademia.com/index.php/journal/article/view/202. Acesso em: 30 apr. 2026.