MAKUNGU, Ruth; SIKOMBE, Shem. Investigating the Influence of Queuing Theory Parameters on Customer Satisfaction at ZANACO: The Mediating Role of Customer Waiting Time. African Journal of Commercial Studies, [S. l.], v. 7, n. 2, p. 201–215, 2026. DOI: 10.59413/ajocs/v7.i2.20. Disponível em: https://ijcsacademia.com/index.php/journal/article/view/479. Acesso em: 19 jun. 2026.