SIMUKOKO, Wesley Chimwemwe; PHIRI, Daphne Munsaka. Service Quality and Customer Satisfaction in Agency Banking: A Mixed-Methods Study from Kafue District, Zambia. African Journal of Commercial Studies, [S. l.], v. 7, n. 2, p. 595–603, 2026. DOI: 10.59413/ajocs/v7.i2.49. Disponível em: https://ijcsacademia.com/index.php/journal/article/view/536. Acesso em: 31 may. 2026.