Fleet Driver Management and Operational Performance: Evidence from Road Transporters Based in Mombasa Kenya

Nancy Nkatha Kinyua

doi:10.59413/amsj/v1.i1.1

Authors

Nancy Nkatha Kinyua Technical University of Mombasa, Kenya Author https://orcid.org/0009-0007-7933-8897

DOI:

https://doi.org/10.59413/amsj/v1.i1.1

Keywords:

Driver Management, Operational Performance, Fleet Management, Road Transporters, Driver Training, Mombasa County, Kenya

Abstract

The road transport sector plays an important role in supporting trade and economic activities in Kenya, particularly in Mombasa County. This study examined the influence of driver management on the operational performance of road transporters based in Mombasa County, Kenya. The study focused on driver management practices such as driver training, supervision, performance evaluation, and incentive systems. A descriptive research design was adopted, and data were collected from 122 respondents using structured questionnaires. Data analysis involved descriptive and inferential statistics. The findings revealed that respondents generally agreed that organizations provide driver training, maintain structured mission assignment systems, and require drivers to submit journey reports and maintain vehicle logbooks. Regression analysis indicated that driver management had a positive but statistically insignificant effect on operational performance (β = 0.048, p = 0.448). The study concluded that although driver management practices improve accountability and operational processes, their direct effect on operational performance was not statistically significant. The study recommends strengthening driver training, supervision, and incentive systems alongside technological integration to improve fleet efficiency and service delivery.

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