The Impact of Supply Chain Management Practices on Service Delivery: A Case of the Public Health Sector in Zambia

Emmie Musonda; Getrude Bupe Mutono-Mwanza

doi:10.59413/ajocs/v6.i4.2

Authors

Emmie Musonda The University of Zambia Author
Dr. Getrude Bupe Mutono-Mwanza The University of Zambia Author https://orcid.org/0000-0002-7456-5181

DOI:

https://doi.org/10.59413/ajocs/v6.i4.2

Keywords:

Supply Chain Management, Service Delivery, Public Health Sector, Zambia, Inventory Management, Healthcare Logistics

Abstract

This study explores the influence of supply chain management (SCM) practices on service delivery in Zambia's public health sector. Using a quantitative descriptive approach, data were collected from 49 respondents across public health facilities regarded as Level 1 or Mini Hospitals in Zambia. Key SCM practices such as procurement planning, supplier relationship management, and inventory management were assessed for their impact on equity, cost-effectiveness, and availability of medical supplies. Findings show that these practices significantly influence service delivery, accounting for 54% of its variability. The study recommends enhancing information sharing, formalizing supplier relationships, and optimizing inventory management to address gaps in service delivery.

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