Challenges Affecting the Implementation of Artificial Intelligence Technologies in Zambia's Commercial Banks: Evidence from Zambia National Commercial Bank Plc
DOI:
https://doi.org/10.59413/ajocs/v7.i2.9Keywords:
Artificial Intelligence, Banking Operations, Implementation ChallengesAbstract
The integration of Artificial Intelligence technologies into banking industries has emerged as another transforming trend across different countries worldwide. The integration of Artificial Intelligence technologies into banking industries ensures enhanced bank efficiency and customer satisfaction through data analysis. In Zambia, different commercial banks have embraced Artificial Intelligence technologies. The process of integration, however, has emerged as another challenge. This research aims to identify different challenges affecting the process of Artificial Intelligence technology integration into different commercial banks in Zambia. The research has considered Zambia National Commercial Bank Plc (Zanaco) as a research case. The research applied a pragmatic research approach, collecting primary data from different employees and management of various commercial banks. After analyzing different research articles and conducted research, this research identified major challenges affecting Artificial Intelligence technology integration into Zambia commercial banks. Based on research findings, it can be concluded that different commercial banks and employees are considering limited digital infrastructures, implementation costs, security concerns, and skilled manpower as major problems that are adversely affecting Artificial Intelligence technology integration. Different research findings of this research have major implications for new and developing countries. Emerging countries are currently facing different technology integration challenges.
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