The Effect of Internal Communication on Employee Engagement at Zambia Information Communication Technology Authority

Abstract

This study investigates the impact of internal communication on employee engagement at the Zambia Information and Communications Technology Authority (ZICTA). The primary aim is to critically examine the internal communication system within ZICTA and assess its influence on employee motivation and productivity. A mixed-method research design was employed, combining both qualitative and quantitative approaches. Key findings reveal a strong positive correlation between internal communication and employee engagement. However, barriers such as lack of timely communication, poor management responsiveness, and inconsistent messaging were identified as significant challenges affecting employee engagement. The study recommends prioritizing timely communication, investing in modern communication technologies, implementing regular feedback mechanisms, and fostering a culture of inclusivity to enhance internal communication effectiveness. This research emphasizes the critical role of effective internal communication in promoting employee engagement and organizational success at ZICTA.