Examining Logistical Factors Affecting Supply Chain Management Among Freight Forwarding Agents in Lusaka District of Zambia
DOI:
https://doi.org/10.59413/ajocs/v7.i3.22Keywords:
Logistics, Supply Chain Management, Freight Forwarding, ICT Adoption, Transportation InfrastructureAbstract
Effective supply chain management is vital for competitiveness, especially in developing economies where logistical constraints affect trade. In Lusaka District, Zambia, freight forwarding agents play a key role in facilitating goods movement, yet they face challenges such as poor transport infrastructure, regulatory inefficiencies, limited ICT adoption, skill gaps, and volatile market conditions. This study analysed these logistical factors and their impact on supply chain performance, while also exploring mitigation strategies. A mixed-methods approach was used, combining 117 questionnaire responses with 12 key informant interviews. Quantitative data were analysed using descriptive and inferential statistics, while qualitative data underwent thematic analysis. Findings indicate that infrastructure and regulatory issues are the most critical barriers, with 78% of respondents reporting transport-related delays and 65% highlighting regulatory bottlenecks. ICT adoption remains low (42%), and 55% reported labour skill deficiencies. To cope, agents employ strategies such as contingency planning, collaboration, and capacity-building initiatives. The study concludes that improving infrastructure, streamlining regulations, enhancing ICT integration, and developing workforce skills are essential for strengthening supply chain performance. Integrated interventions across these areas can significantly improve efficiency, reliability, and competitiveness in Lusaka’s logistics sector.
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