An evaluation of institutional, technological, and policy factors Affecting the implementation of the electronic Government Procurement (e-GP) system in Zambia
DOI:
https://doi.org/10.59413/ajocs/v7.i2.32Keywords:
Adoption of e-GP, Electronic Government Platform, Institutional Factors, Policy Factors, Technological FactorsAbstract
The study assessed the institutional, technological, and policy factors that influence the effective implementation of the electronic Government Procurement system in Zambia's public spending agencies. The main objective of the study was to establish how internal capacity, technological readiness, and policy operationalization influence the adoption and performance of the e-GP system, with a view to identifying constraints and proposing measures for improvement. It adopted an embedded mixed methods research design, where both quantitative and qualitative approaches had been combined. The quantitative data were attained from the 216 responses to structured questionnaires for procurement practitioners and related officers in selected spending agencies, while qualitative insights were obtained through key reviews of documents and open-ended questions. Descriptive statistics and inferential analyses were conducted to test various relationships among the variables, while thematic analysis was applied to qualitative data to contextualize findings. The results showed that institutional capacity, especially staffing levels, technical skills, and continuous training, was still the most influencing factor in effective e-GP implementation. Technological challenges related to unstable internet connectivity, frequent power interruptions, limitation of ICT infrastructure, and system downtimes negatively impinged on system reliability and user confidence. Policy factors such as weak enforcement of mandatory e-GP usage, limited integration of the system and inadequate dedicated ICT funding further constrained full adoption. Despite these challenges, user willingness to utilize the e-GP system was generally high. The study concludes that successful e-GP implementation requires a coordinated approach that simultaneously strengthens institutional capacity, enhances technological infrastructure, and reinforces policy enforcement. It recommends sustained capacity-building programs, increased ICT investment, improved system integration, and stronger regulatory enforcement. Future research should explore longitudinal impacts of e-GP reforms and assess supplier-side adoption dynamics. The study has important implications for policymakers and public sector managers seeking to enhance transparency, efficiency, and accountability in public procurement through digital systems.
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